Last week, Laura Stanley traveled to Nashville, TN to present at the INFORMS Annual Meeting. The Institute for Operations Research and the Management Sciences (INFORMS) is an international professional society for practitioners in operations research (O.R.), management science, and analytics, and their annual meeting addressed a broad range of topics, from applications in industries such as healthcare, finance and risk, entertainment, and supply chains to methodologies and analysis in advanced computing, big data, and new challenges in the optimization of systems. Laura was invited to present on the topic of “Trends in Service Systems Research: Overview of Opportunities for the Human-Technology Frontier Panel.”